Privacy Policy for Evolving Elements

Last Updated: August 2026

Evolving Elements respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Evolving Elements collects, uses, stores and discloses personal information when you use our website, purchase our products, apply for or use an Evolving Elements Trade Account, request technical support, communicate with us or otherwise interact with our business.

This Privacy Policy has been prepared with reference to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) where applicable.

1. Information We May Collect

The types of personal information we may collect depend on how you interact with Evolving Elements and may include:

  • Your name and contact details, including telephone number, email address and postal or delivery address.
  • Business or company name and other business information supplied when applying for a Trade Contractor account.
  • Billing, shipping and delivery information.
  • Account usernames and other account-related information.
  • Details of products purchased, quotations, orders, transactions and previous dealings with us.
  • Information provided through Trade Contractor applications.
  • Information provided when requesting product or technical support.
  • Photographs, documents, project information or other files that you choose to provide when requesting technical assistance.
  • Communications between you and Evolving Elements.
  • Marketing and communication preferences.
  • Website usage information, including IP address, browser type, device information, referring pages and website activity.
  • Any other information you voluntarily provide to us.

We generally collect personal information directly from you when you provide it to us through our website, Trade Portal, forms, orders, email, telephone or other communications.

2. Trade Contractor Accounts

Evolving Elements operates a restricted Trade Contractor Portal for approved trade customers.

When you apply for a Trade Contractor account, we may collect information reasonably required to assess and administer your application, including your name, business details, contact information and other information requested on the Trade Contractor application form.

Trade Contractor applications may be reviewed by Evolving Elements before access is approved.

If approved, information associated with your account may be used to:

  • Establish and administer your Trade Contractor account.
  • Provide access to trade products, pricing and offers.
  • Process and manage trade orders.
  • Provide access to technical documents and product information.
  • Provide technical and customer support.
  • Communicate information relevant to your account, orders or Evolving Elements products and services.
  • Maintain appropriate business and transaction records.

Trade account information and access must not be shared with unauthorised persons.

3. Online Orders and Payments

When you purchase products through our website, we collect information necessary to process and fulfil your order, including your name, billing details, delivery address, contact details and information about the products ordered.

Payment transactions may be processed by third-party payment service providers. Evolving Elements does not necessarily receive or store your complete payment-card information where payments are processed securely by an external payment provider.

We may retain transaction and order information where reasonably required for accounting, taxation, warranty, customer service and other legitimate business purposes.

4. Technical Support

Customers and approved Trade Contractors may provide information to Evolving Elements when requesting technical assistance.

This may include project details, substrate information, product information, photographs, documents and contact details.

We use this information to assess the enquiry, provide product or application guidance, communicate with the customer or contractor and maintain appropriate records of technical enquiries.

Please avoid providing personal information about other individuals in photographs, documents or technical-support submissions unless it is reasonably necessary.

5. How We Use Personal Information

Evolving Elements may use personal information to:

  • Provide, operate and maintain our website and Trade Portal.
  • Process purchases, payments, collections and deliveries.
  • Administer customer and Trade Contractor accounts.
  • Assess Trade Contractor applications.
  • Provide customer and technical support.
  • Respond to enquiries and requests.
  • Provide product information, technical documents and updates.
  • Manage warranties, complaints, returns and other customer-service matters.
  • Improve our products, services and website.
  • Maintain business, accounting and transaction records.
  • Detect or prevent fraud, misuse or unauthorised access.
  • Protect the security and integrity of our website and systems.
  • Comply with applicable legal and regulatory requirements.
  • Send marketing or promotional communications where permitted.

We will not sell your personal information to third-party advertisers.

6. Marketing Communications

From time to time, Evolving Elements may send customers and Trade Contractors information about products, promotions, special offers, technical information or other services that may be relevant to them.

Where required, marketing communications will provide a method to unsubscribe or opt out.

You may also contact Evolving Elements directly if you no longer wish to receive marketing communications.

Administrative communications concerning your account, orders, deliveries, safety information or other necessary service information may still be sent where appropriate.

7. Disclosure to Service Providers

Evolving Elements may disclose personal information to third parties where reasonably necessary to operate our business and provide our products and services.

These may include:

  • Website hosting and information-technology providers.
  • Website and e-commerce service providers.
  • Payment processors and financial institutions.
  • Freight, courier and delivery providers.
  • Email and communication service providers.
  • Professional advisers, including accountants, insurers and legal advisers.
  • Contractors or service providers assisting Evolving Elements in operating its business.
  • Government, regulatory or law-enforcement authorities where disclosure is required or authorised by law.

We only disclose information that is reasonably necessary for the relevant purpose.

8. Cookies and Website Information

Our website may use cookies and similar technologies to operate website functionality, remember user preferences, maintain account sessions, understand website usage and improve user experience.

Website systems may automatically collect technical information such as:

  • IP address.
  • Browser and device type.
  • Date and time of access.
  • Referring and exit pages.
  • Pages viewed and website interactions.

You may be able to disable or restrict cookies through your browser settings. However, disabling certain cookies may affect the operation of some website or account features.

9. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

Evolving Elements is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

10. Overseas Disclosure

Some technology, website, cloud-storage, communication or service providers used by Evolving Elements may operate infrastructure or process information outside Australia.

Where personal information is disclosed or processed overseas, Evolving Elements will take reasonable steps, where required, to ensure that personal information is handled appropriately and in accordance with applicable privacy requirements.

The countries in which information may be processed can depend on the service providers used by Evolving Elements from time to time.

11. Storage and Security

Evolving Elements takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically or in physical records and may be held using systems operated by Evolving Elements or trusted service providers.

No internet transmission or electronic storage system can be guaranteed to be completely secure. Customers and Trade Contractors are responsible for maintaining the confidentiality of their account login credentials and should notify Evolving Elements if they believe their account has been accessed without authorisation.

12. Retention of Information

We retain personal information for as long as reasonably required for the purpose for which it was collected, to provide ongoing services, maintain business and transaction records, resolve disputes and comply with applicable legal, taxation, accounting and regulatory requirements.

Where information is no longer reasonably required, we may securely destroy or de-identify it where appropriate and permitted by law.

13. Access and Correction

You may contact Evolving Elements if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making changes.

In some circumstances, access may be restricted or refused where permitted or required by law. Where applicable, we will explain the reason.

Trade Contractors may also be able to update certain account information through their online account.

14. Privacy Enquiries and Complaints

If you have a question or concern about how Evolving Elements has handled your personal information, please contact us using the details below.

We will review privacy complaints and endeavour to respond within a reasonable period.

Where the Privacy Act 1988 (Cth) applies and you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

15. Children

Evolving Elements products, services and Trade Contractor accounts are intended for adults and businesses.

We do not knowingly seek to collect personal information from children through Trade Contractor applications or commercial purchasing activities.

If you believe personal information relating to a child has been provided to us inappropriately, please contact us.

16. Changes to This Privacy Policy

Evolving Elements may update this Privacy Policy from time to time to reflect changes to our website, Trade Portal, business practices, service providers or applicable legal requirements.

The current version will be published on our website with the date it was last updated.

17. Contact Evolving Elements

For privacy enquiries, requests for access or correction, or privacy complaints, please contact:

Evolving Elements
19 Jesica Road
Campbellfield VIC 3061
Australia

Phone: 03 9357 6644
Toll Free: 1300 577 262
Email: sales@evolvingelements.com.au